Troubleshooting Email or Download Link Issues

Are you missing an email from me or getting an error when you click a download link? 

In some browsers and in some email software, if you don’t accept the security certificate for the website and you don’t whitelist the email address you’re receiving mail from, it could be rejected by the system or end up in your Spam or Junk Folder. 

Below are some tips and tricks you can try if you don’t receive my email with your free gift, purchase, or download link. Just locate the email software and/or browser that you use and follow the directions. As always, if you didn’t receive my email and you aren’t sure you want to mess with these types of settings, you can always email me directly at: tauna@proverbialhomemaker.com and I will be happy to assist you. BUT, if you are a do-it-yourself type and you like fixing things on your own, here are some tips to help you…

If you receive a security prompt while retrieving your email messages: 

If you see that it is coming from Proverbial Homemaker or tauna@proverbialhomemaker.com, then it is okay to choose the option to continue and accept the security certificate request.

To whitelist my email address:

In Tabbed Gmail, to ensure my emails land in your inbox:

1. In your inbox, locate an email from tauna@proverbialhomemaker.com (ex. your welcome mail or the message you are reading now).
2. Drag this email to the “primary” tab of your inbox.
3. You’ll see that my emails will go to your primary folder in the future!

For other email service providers (Yahoo, AOL, etc.) please add us as a contact in your address book. Further instructions can be found here.

To accept my security certificate in your web browser:

For Chrome:

If you try to visit a page or link on my site and you see a message like this:

Screen Shot 2016-03-30 at 9.24.48 PM

It is okay to click “Proceed Anyway” – I PROMISE I am not up to anything malicious. I wouldn’t even know where to start to do anything malicious on the Internet. It is only because of the way my hosting company stores their security certificate as it applies to my website. Kind of a technical glitch involving some long Internet and security lingo that my tech person shared, but long story short is, it is okay to click “Proceed” if you are visiting proverbialhomemaker.com. Now, I can’t vouch for all the other sites out there on the web but as for my site, I know there is nothing malicious on it because I have it scanned and cleaned regularly. It is safe. 

For Firefox:

Click this link for some instructions that explained it very well: http://timourrashed.com/issuer-certificate-is-unknown

For Safari:

And here’s another link, but for Mac’s Safari browser, that will walk you through the security certificate acceptance process: http://sproutsocial.com/insights/fix-invalid-certificate-warnings-mac

I hope that helps! Remember that if you just want to skip all this you can email me directly at tauna@proverbialhomemaker.com and I’ll send you what you need. 🙂 Thanks!

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